Privacy Policy

1. Introduction & Scope

ZOXIMAS ("we", "us", or "our") operates the website zoximas.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for California residents.

2. Information We Collect

Personal Information: When you place an order for our toys, create an account, or contact us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by our payment partners)

Non-Personal Information: We automatically collect certain information through cookies, such as:

  • Browser type and IP address
  • Device information and operating system
  • Pages viewed and products browsed
  • Referring URLs and search preferences

3. How We Use Your Information

We use the information to:

  • Process and fulfill your toy orders (including shipping and tracking)
  • Communicate regarding orders, requests, or support inquiries
  • Improve and personalize your shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Send marketing communications (only with your prior consent)

4. Legal Basis for Processing (GDPR)

For users in the EEA, our processing is based on:

  • Performance of a contract: To fulfill your orders.
  • Legitimate interests: To improve our Site and ensure security.
  • Consent: For marketing purposes (you may withdraw at any time).

5. How We Share Your Information

We do not sell or rent your personal information. We share data with trusted partners under strict confidentiality:

  • E-commerce Platform: Shopify
  • Payment Processors: PayPal, Visa, Mastercard, Apple Pay, Google Pay
  • Logistics Partners: 4PX, China Post, YunExpress, etc.
  • Analytics: Google Analytics

6. International Data Transfers

Your information may be processed in countries outside your residence, including Hong Kong, China and the United States. We ensure these transfers are protected by Standard Contractual Clauses (SCCs). You may request a copy of the SCCs by contacting us at sales@zoximas.com.

7. Data Retention

  • Order Data: Retained for 7 years for tax and accounting purposes.
  • Account Data: Retained until you request deletion.

8. Your Rights

You have the right to access, correct, or delete your personal information. Depending on your location, you may have additional rights:

  • EEA residents (GDPR): Right to restrict processing, data portability, object to processing based on legitimate interests, and withdraw consent at any time.
  • California residents (CCPA): Right to know what personal information we collect, request deletion, and opt out of the sale of your data. ZOXIMAS does not sell your personal information.

To exercise any of these rights, please email us at sales@zoximas.com. We will respond within 30 days as required by law.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our Site is used.

  • Essential cookies: Required for core functionality (e.g., shopping cart, checkout). These cannot be disabled.
  • Analytics cookies: Help us analyze site traffic and user behavior (e.g., Google Analytics). You may opt out via our cookie banner or browser settings.
  • Marketing cookies: Used to deliver personalized advertisements. We only place these with your explicit consent.

When you first visit our Site, a cookie banner will ask for your preferences. You can change your settings at any time by clicking "Cookie Preferences" in the footer of our website. Blocking non-essential cookies will not prevent you from making purchases but may affect some features.

For more details, please contact us.

10. Children's Privacy

As a toy retailer, we take children's safety seriously. While our products are for children, our Site is intended for purchase by adults (parents/guardians). We do not knowingly collect personal information from children under the age of 16. If we discover such data has been collected, we will delete it immediately.

11. Changes to This Policy

We may update this policy periodically. Material changes will be posted on this page with an updated "Effective Date."

For more help, feel free to contact us by e-mail. Our customer service representatives will respond within a business day after receiving your mail. We appreciate your patience and understanding.

Company Name: Xiamen Xuanfang Trading Co., Ltd.

Company Address:1104, Citic Huiyang Business Building, Siming District, Xiamen, Fujian, 361012, China

Email: sales@zoximas.com

Phone: +86 130 7484 1956

Office Hours:

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ).
We respond to emails within one business day, but if you do not receive a response from us, please check your spam folder.